Support
Help with Kiptly
Something not working, or a question about your account? Write to us — a person reads every message.
Email us
This is the fastest way to reach us, and the only channel we monitor. Give us as much detail as you can and we will get back to you.
[email protected]You can write in English, Russian, Ukrainian or Polish.
What to include
Three things turn a vague report into something we can actually fix:
- · Your app version — it is at the very bottom of the Profile screen.
- · Your phone model and its OS version.
- · What you did, what you expected, and what happened instead.
Things you can do without us
- Export your data
- A full copy of everything we hold about you, or just your training log as a CSV file. Profile → Account
- Delete your account
- Removes your account and your whole training history. This cannot be undone. Profile → Danger zone
- Manage or cancel PRO
- Subscriptions are billed by Apple and Google, so they are cancelled there — we cannot cancel one for you. App Store / Google Play → Subscriptions
What happens when you delete your account
Deletion is permanent and cannot be undone. Here is exactly what goes and what stays.
- Deleted
- Your account, profile, training history, personal records, body measurements, cycle logs, photos, feed posts and comments. All personal data is permanently removed within 30 days.
- Backups
- Off-site backups rotate within 30 days, so deleted data leaves them within that window.
- Crash and error logs
- Kept for up to 90 days, then deleted.
- Aggregated analytics
- Kept indefinitely in fully anonymised form, with no identifiers that could link back to you.
Cannot sign in any more? Email us from the address on the account and we will delete it for you. [email protected]
Missing a feature?
Tell us by email — we read every request. What we are building next is public.
Roadmap →